Privacy Policy

The protection of your personal data is important to us. With this privacy policy, we would like to explain to you in more detail what personal data we collect and for what purposes this data is processed.


Responsible entity and contact information

The person responsible for processing your personal data is the following:





If you have any questions or suggestions about data protection or if you wish to exercise your rights, do not hesitate to contact us through the following email:


Object of data protection

The object of data protection is personal data, that is, all information relating to an identified or identifiable natural person. Personal data is also referred to hereinafter simply as “data”.


Automated data collection

When you access our website, your terminal device automatically transmits data for technical reasons. The following data is stored separately from other data that you may transmit to us:


URL of the page being accessed

Network connection latency

Date and Time

We store this data for the following purposes:

for load balancing, i.e. to distribute access to our website across multiple devices in order to provide you with the fastest possible loading times;

to ensure the security of our IT systems (e.g. to protect our systems against specific attacks and recognize attack patterns);

to ensure the correct functioning of our IT systems (e.g. if errors occur which we can only rectify by storing the IP address); and

to enable criminal prosecution, prevent risks or take legal action if there are specific indications of criminal offences.

Your IP address is only stored for a period of 30 days.


In this case, data processing takes place to ensure the security of processing in accordance with art. 32 GDPR, as well as on the basis of our legitimate interest in protecting against misuse of our service (Art. 6 para. 1 lit. f GDPR).




If you wish, you can create a CLICTRAVEL customer account to, for example, manage reservations, save favorites or view past reservations. To do this, you must provide the following mandatory information:


Surname name

Email address


Alternatively, you can sign in with your Facebook, Google or Apple account. In this case, we will receive the following personal data from Facebook or Google or Apple in order to create a user account for you:



Email address

Photography (Facebook only)

Authentication token

Your registration details are required to set up and manage your user account. In this case, you will conclude a (free) user agreement with us, on the basis of which we will collect this data (Art. 6 para. 1 lit. b GDPR).

To conclude the agreement, you must provide us with this data. However, you are not contractually or legally obliged to enter into the agreement or, therefore, to provide the data.


Favorites lists

After you have created a customer account, you have the option to create favorite lists with activities and tours and share these favorite lists with other users. Your data is processed for these purposes in order to provide you with the corresponding functions (Art. 6 para. 1 lit. b GDPR).


Reviews and ratings

Our website offers the ability to rate and review tours or activities. After you have completed a tour booked through our website, we may ask you to rate it. Naturally, submitting grades is voluntary. When you submit a rating, we will collect the data you enter to process it according to the function you use and publish it on our website. You can request that any of your ratings be removed at any time by contacting our customer service.


The processing of your data for these purposes takes place to protect our legitimate interest in providing our users with as much information as possible about the tours we offer. Additionally, user ratings are of interest to all users. Consequently, the treatment is based on art. 6, para. 1, letter f, of the GDPR.


Customer Support

Application processing

If you send us requests by email, by telephone, through our contact form, by WhatsApp, through our social media channels or by any other means, we will process the information you provide in relation to this to process your request ( (Art. 6, para. 1, letter b, GDPR). The additional storage of the data transmitted in the context of your request is based on our legitimate interest in the adequate documentation of our business operations and the protection of our legal positions (Art. 6 para. 1 lit. f GDPR) and , if applicable, compliance with legal obligations (Art. 6, para. 1, letter c, GDPR).


Your request will be processed by our data processor, CLICTRAVEL.